You can update your card details anytime through your account portal. If you checked out using Shop Pay, you'll need to update your details directly through Shop. If you have any issues email us enquiries@smartass.au and we will send you a link to easily update.

Whenever an order is made, you will receive a tracking link from Auspost. If you haven’t received it, please first check your spam/junk folder. If that doesn’t work please just email us enquiries@smartass.au and we’ll send you the link.

Yes — you have full control. You can skip, pause, or cancel your subscription at any time through your account. No lock-ins.

You'll be charged based on your selected delivery schedule. You'll always receive notice before your next order is processed.

Most orders arrive within 10 business days across Australia.

Yes – every step of the way. The 100% of the wastepaper source material is from within Australia. The papermill and factory are in Australia. And the owners are Australian too!

Unlike traditional toilet paper made from virgin pulp, Smart Ass is made from 100% recycled Australian paper. Most ‘Australian’ recycled toilet paper is imported from overseas. Whilst some other brands marketed as ‘Made in Australia’ are made using imported wastepaper, with large carbon footprints and unreliable recycled credentials. Smart Ass is different. It’s Australian sourced, produced and owned. End to end, everything happens here. And you won’t believe recycled toilet paper can be this soft.

24 rolls is ideal for smaller households. 48 rolls offers better value and suits larger households or anyone wanting to stock up.

No — you can purchase as a one-time order. However, subscribing saves you money and ensures you never run out.